Appeals Procedure (v24.01)

The purpose of an appeals procedure is to ensure that every learner who is not satisfied with the outcome of an assessment decision has the right to appeal against the decision that has been made.

The appeals procedure applies to any learner following completion of an Active IQ qualification or assessment at Active Global Ltd and provides learners with a formal route to appeal against a decision.

Active Global Ltd learners will be assessed against Active IQ published criteria and by assessors who must hold or be working towards any of the following:

• Level 3 Award in Understanding the Principles and Practices of Assessment (QCF) or

• Level 3 Award in Assessing Vocationally Related Achievement (QCF) or

• Level 3 Award in Assessing Competence in the Work Environment (QCF) or

• Level 3 Certificate in Assessing Vocational Achievement (QCF), or

• A1 (previously D32, D33)

Active Global Ltd will ensure that assessors:

• Possess a discipline specific qualification equivalent to the qualification being taught.

• Have relevant industry experience.

• Demonstrate active involvement in a process of industry relevant Continued Professional Development during the last two years.

All new Active Global Ltd assessors will be given a clear action plan for achieving the appropriate qualification(s) and should be countersigned by an appropriately qualified individual until the qualification(s) are achieved.

In addition, Active Global Ltd will ensure assigned Internal verifiers hold or will be working towards completion of any of the following relevant IQA qualifications and standards:

• Level 4 Award in Understanding the Internal Quality Assurance of Assessment Processes and Practice (QCF)

• Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice (QCF)

• Level 4 Certificate in Leading the Internal Quality Assurance of Assessment Processes and Practice (QCF)

• V1 (previously D34)

• Relevant alternative qualification or senior experience in supervising or managing an internal quality assurance role

Four stages of appeals procedure

Stage one

Learners should first make an appeal via contacting support@activeglobal.co.uk and should reference their assigned tutor/assessor for their current course undertaking. Active Global Ltd will aim to respond to all appeal requests within 3 working days from time of receipt. If the appeal is unresolved, the learner will be advised of any next stages that may be required.

Stage two

Following stage one and assuming the appeal is inconclusively resolved: Learners should log the appeal via the allocated centre Internal Verifier for their current course undertaking. Upon receipt of a stage two appeal request, Active Global Ltd will aim to review and respond appropriately within 5 working days. If the appeal is unresolved, the learner will be advised of any next stages that may be required.

Stage three

In the instance of inconclusive resolution or satisfactory outcome from a stage two appeal, learners should log their appeal directly with the senior management team member allocated for their course enrolment. You will be informed of your allocated senior manager for your course at the beginning of your study pathway. Upon receipt of a stage three appeal request, Active Global Ltd will aim to review and respond appropriately within 5 working days. If the appeal continues to be unresolved, the learner will be advised of any final stage that may be required.

Stage four

If for any reason a learner has an unresolved appeal, following stages one, two and three in this process, Active Global Ltd will log the appeal directly with ActiveIQ as the awarding organisation on behalf of the learner. ActiveIQ will take responsibility to look into the appeal and respond appropriately on behalf of centre and the learner.

Throughout the assessment process Active Global Ltd will comply fully with Active IQ’s policy on reasonable adjustments and special considerations that can be found:

https://www.activeiq.co.uk/for-centres/policies-and-procedures

Please note. Appeals in the context of live observed assessments will only be considered when accompanied by a suitable video recording.

As a learner of Active Global Ltd you will be able to use a video recording as long as it does not adversely affect the assessment process, allows the assessor to carry out their role and does not contravene a venue/organisations rules or regulations. The learner must make suitable arrangements to arrange a video operator.

Thank you for your contribution and commitment to making our policy work.

Contact us

If you have any queries about the contents of this policy, please contact: support@activeglobal.co.uk.

Complaints Policy (v24.01)

This document sets out Active Global Ltd complaints policy and procedures and is aimed at learners and all interested parties who encounter a direct or indirect service from Active Global Ltd.

Active Global Ltd values our learners who undertake one of our programmes of study. Our aim is to surpass the expectations of our learners, partners and customers.

We are confident of providing a high quality service and would be disappointed if there were occasions on which this was not the case. It is important, therefore, that should you feel you have encountered a level of service that is below both your and our expectations, that you raise any concerns you may have with us immediately so that we may address them without delay, and consider the implementation of appropriate changes.

Therefore, it is important should you feel that you have encountered a level of service that is below both yours and our expectations that you raise any concerns you may have with us immediately so that we may address them and learn lessons appropriate to improving service level expectations.

Scope

This policy covers complaints that learners and members of the public may wish to make in relation to the qualifications offered by Active Global Ltd.

It is not to be used to cover enquiries about services offered by Active Global Ltd or appeals in relation to assessment decisions made by Active Global Ltd. These areas are covered by separate policies. Should a complaint be submitted which is in fact an appeal, we will respond to inform the relevant party that the issue is being considered in accordance with our published Appeals Policy.

If you are unhappy about the way an examination or assessment was delivered or conducted and you suspect malpractice and/or maladministration may have occurred, you should send your concern to us in accordance with the arrangements as stated in our Malpractice & Maladministration Policy. This should occur as soon as possible to protect any associated evidence that may form part of your complaint.

Active Global Ltd responsibilities

We advise that our staff and learners involved in the management, assessment and quality assurance of our qualifications, are aware of the contents of this policy and their individual responsibilities in relation to this.

Active Global Ltd are required to report to Active IQ, without delay, any complaints received relating to equality and diversity in the delivery of qualifications, the processing of personal data or compliance with the General Data Protection Regulation (GDPR 2018), the integrity of the qualifications or awards, and/or any matter that may give rise to a potential adverse effect (as defined by the regulators).

Four stages of complaints procedure

Stage one:

All Active Global Ltd staff are trained to support our customers and are all keen to help, so you should first try to sort out any problem at the earliest opportunity by speaking to the person who dealt with, or is the cause of your issue/complaint.

Stage two:

If the Active Global Ltd staff member cannot help, or if you wish to speak to someone else regarding the problem, please complete and submit our complaints form via email to support@activeglobal.co.uk. Learner complaints will be reviewed by the centres internal verifier who will endeavour to respond directly within 5 working days with update regarding any resolved outcomes or details on possible next steps in the proceedings, this process may take up to 20 working days. Where a suitable solution is not possible to be proposed within 5 working days, you will be informed in writing of any further requirements or outstanding investigation needs and provided with an updated timeline with a justification and rationale for this extension.

Stage three:

If stage two is not possible, or if you are not satisfied with the outcome provided by this member of staff, please send further written confirmation of your complaint detailing all aspects (including any evidence and communications already received) to support@activeglobal.co.uk (which must be received within 20 working days of the outcome given at stage two of the complaints procedure).

Stage four:

If at the outcome of Stage three and only where you have fully exhausted the process and you are unhappy with the outcome, you can contact Active IQ directly if you feel there was a significant breach by Active Global Ltd of Active IQ’s procedures…

(available here: https://www.activeiq.co.uk/for-centres/policies-and-procedures). Contact details can be found on Active IQ’s website (available here: https://www.activeiq.co.uk/contact-us/ ).

Confidentiality and whistleblowing

Sometimes a complainant may wish to remain anonymous, however, it is always preferable to reveal your identity and contact details to support a comprehensive review/investigation. If you are concerned about possible adverse consequences, please inform us that you do not wish to divulge your identity.

What happens if my complaint is upheld?

If any part of your complaint is upheld we will of course respond to the complainant accordingly and give due consideration as to how we can improve our service and arrangements.

For example, reviewing our procedures and actions to evaluate the need/impact of any required changes to our existing arrangements and assessment processes (if relevant), or the need for additional staff training. In extreme circumstances, internal disciplinary procedures may be exercised where the performance or behaviour of our staff is deemed inappropriate.

In situations where a complaint has been successful, or where an investigation following notification from Active IQ indicates a failure in our processes, Active Global Ltd will give due consideration to the outcome and will, as appropriate, take actions such as:

• Identify any other learner, who has been affected by that failure

• Correct, or where it cannot be corrected, mitigate as far as possible the effect of the failure

• Ensure that the failure does not recur in the future

• Compensate the learner if the centre is found it has compromised its own terms and conditions that form part of the contract between us and the learner in question

Thank you for your contribution and commitment to making our policy work.

Contact us

If you have any queries about the contents of this policy, please contact: support@activeglobal.co.uk.

Enrolment and Refund Policy (v24.01)

This Enrolment and Refund Policy outlines the terms and conditions for enrolment and refund processes for courses offered by Active Global Ltd.

Enrolment

1.1 To enrol in any Active Global Ltd course, individuals must complete the purchase and checkout page (via activeglobal.co.uk) with all correct personal details and upon receipt of personal login details, each new learner on any course must complete the course specific learner enrolment form to be officially enlisted as a student on the relevant course study program. All directions to complete these processes are clearly stated within the activeglobal.co.uk website and within all subsequent directions and communications as shared by Active Global once you have purchased a course placement.

1.2 Upon successful enrolment, participants will receive a confirmation email containing essential details, including course module information, academy portal login username and password, additional study aids, any other relevant information specific to the course title.

1.3 Active Global Ltd reserves the right to cancel or reschedule courses due to unforeseen circumstances. In such cases, enrolled participants will be notified promptly, and alternative arrangements will be made.

Payment

2.1 Payment for the course must be made in full before the commencement of any course unless alternative arrangements have been agreed upon in writing.

2.2 Active Global Ltd accepts various forms of payment, including credit/debit cards, bank transfers, and other methods specified within our website and in any shared invoices.

Refund Policy

3.1 Participants may request a refund up to 30 days after purchase and prior to the course commencement date. Once a course has been started all course purchases are non refundable (this includes all online courses with immediate start dates).

3.2 Refund requests must be submitted in writing to the designated contact person. The date of the written request will be considered the official request date.

3.3 The following refund structure will be applied to any granted refund claims prior to course commencement dates:

• 100% refund for requests received more than 14 days before the course start date and within 30 days of purchase.

• 50% refund for requests received between 4 and 14 days before the course start date and within 30 days of purchase.

• No refund will be provided for requests received less than 4 days before the course start date or after the course has commenced.

3.4 Active Global Ltd reserves the right to assess refund requests on a case-by-case basis, taking into consideration exceptional circumstances.

Course Transfers

4.1 Participants may request to transfer to another course before the commencement date, subject to availability.

4.2 Active Global Ltd will accommodate transfer requests wherever possible, and any difference in course fees will be charged or refunded accordingly.

Non-Attendance:

5.1 No refund or transfer will be provided for participants who fail to attend the course without prior notice.

Contact Information

For enrolment, refund, or any other inquiries, please contact support@activeglobal.co.uk.

Active Global Ltd reserves the right to amend this policy at its discretion.

By enrolling in an Active Global Ltd course, participants acknowledge and agree to comply with the terms and conditions outlined in this Enrolment and Refund Policy.

Equal Opportunities and Diversity Policy (v24.01)

We promote a working environment in which diversity is recognised, valued and encouraged. We acknowledge the multicultural and diverse nature of the UK workforce and society in general. We are committed to principles of fairness and mutual respect where everyone accepts the concept of individual responsibility. These principles are embedded into Active Global Ltd selection, recruitment, programme delivery, assessment and quality management/assurance. We recognise that discrimination in the workplace/provision of training in any form is unacceptable and in most cases unlawful. We view any breach seriously. We will investigate and potentially take appropriate action where necessary when Active Global Ltd procedures are not followed by staff members or our learners.

Definitions and Protected Characteristics

Diversity refers to the presence of a wide range of individual differences among people in a particular group, community, or organisation. These differences can include but are not limited to race, ethnicity, gender, age, sexual orientation, disability, religious beliefs, socioeconomic status, and more.

Victimisation occurs when an individual is treated unfairly or subjected to negative actions as a result of having made a complaint or participated in legal proceedings related to discrimination or harassment. It is the act of retaliating against someone for asserting their rights or reporting inappropriate behaviour.

Direct discrimination happens when an individual is treated less favourably than others due to specific characteristics such as race, gender, disability, or any other protected attribute. This type of discrimination is explicit and can be easily identified.

Indirect discrimination occurs when a policy, practice, or rule applies to everyone but has a disproportionately negative impact on individuals with certain protected characteristics. It may not be intentional, but the effect results in unequal treatment.

Additional Terms

Harassment refers to any unwanted behaviour, conduct, or communication that creates an intimidating, hostile, or offensive environment for an individual based on their protected characteristics, such as sex, race, or disability.

Inclusion is the practice of actively involving and respecting individuals with diverse backgrounds, perspectives, and characteristics. It goes beyond mere tolerance and strives to create an environment where everyone feels valued and included.

Unconscious bias refers to the automatic, unintentional preferences or prejudices that individuals may have towards certain groups of people, often influencing decision-making and behaviour without conscious awareness.

Equal opportunity emphasises the fair and unbiased treatment of all individuals, ensuring that everyone has an equal chance to participate, succeed, and advance in all aspects of employment or education, regardless of their background.

No learner, or anyone our organisation deals with, receives less favourable treatment because of their protected characteristics. The protected characteristics are:

• Age

• Disability

• Gender Reassignment

• Marriage and Civil

• Partnership

• Pregnancy and Maternity

• Race (including colour, nationality, ethnic or origin)

• Religion or Belief

• Sex

• Sexual Orientation
  

Active Global Ltd Stance

In adhering with this stance Active Global Ltd ensures equality of treatment for all by aiming to:

• raise awareness of equality and diversity.

• ensure that you are never discriminated against or receive less favourable treatment because of a protective characteristic.

• acknowledge any issues that could be defined as discrimination, victimisation or harassment with an appropriately sensitive and prompt investigation.

• comply with Active IQ in making suitable reasonable adjustments (https://www.activeiq.co.uk/for-centres/policies-and-procedures) which can apply to all of the listed protected characteristics.

Your Responsibilities

Each and every one of us is a stakeholder in the success of this policy. We expect you to make a positive contribution towards maintaining an environment of equal opportunity throughout the organisation. Please make sure you observe this policy at all times. In particular, you have individual responsibility to adopt the following:

• Do not take unlawful discriminatory actions or decisions contrary to the spirit of this policy

• Do not discriminate against, harass, abuse or intimidate anyone on account of their protected characteristics

• Do not place pressure on any other learners to act in a discriminatory manner

• Resist pressure to discriminate placed on you by others and report such approaches to an appropriate member of staff

• Co-operate when we investigate, including providing evidence of conduct which may amount to discrimination

• Co-operate with any measures introduced to develop or monitor equal opportunity

Discrimination is not just treating one person less favourably than another. It can take place because:-

• someone associates with a person with a protected characteristic;

• someone is believed to possess a protected characteristic (even though they do not);

We expect you to treat, and be treated by, other learners and the people our organisation deals with considerately and with respect.

Where You Encounter Discrimination

If you feel subject to discrimination of any kind as identified within this policy, make clear to the individual concerned that you find it unacceptable. Person-to-person discussion at an early stage may be enough to resolve your concern without involving anyone else. Alternatively, seek the help of a trusted colleague (e.g. a fellow learner or a trusted member of staff) and ask them to approach whoever has caused you offence.

If discrimination continues, or you consider an instance to be particularly serious, you should consider who to highlight the issue with. For the majority of cases this will likely be your assigned tutor or assessor. However, we appreciate that this staff member may be implicated in your concern and therefore when this happens, you should approach the tutor/assessors line manager or course designated internal verifier.

The staff member approached will carry out a suitable documented investigation or where more appropriate will refer the issue to an appropriate individual responsible for this area within the company. You can contact support@activeglobal.co.uk to log your concern and request assistance in any incidence of discrimination you may encounter.

The result of the investigation into alleged discrimination will be communicated to you with information including the action taken and outcome highlighted if applicable or appropriate.

If you feel dissatisfied about the outcome of the investigation and you want to appeal then you will need to contact support@activeglobal.co.uk with the subject title: ‘Investigation Appeal _ [Your Full Name]’ within five working days of receiving the outcome. Any Investigation Appeals will be dealt with directly by the Active Global Ltd Management Team and will not include any members of staff that may be directly implicated within the alleged incident. The assigned Active Global Ltd management representative will carry out/appoint a senior staff member to review these concerns, and respond accordingly with all proceedings recorded.

Thank you for your contribution and commitment to making our policy work.

Contact us

If you have any queries about the contents of this policy, please contact: support@activeglobal.co.uk.

Malpractice and Maladministration Policy (v24.01)

Definition of Malpractice

Malpractice is essentially any activity or practice which deliberately contravenes regulations and compromises the integrity of the internal or external assessment process and/or the validity of certificates and associated achievement. It covers any deliberate actions, neglect, default or other practice that compromises, or could compromise:

• the assessment process.

• the integrity of a regulated qualification.

• the validity of a result or certificate.

• the reputation and credibility of Active Global Ltd and/or Active IQ, or the qualification or the wider qualifications community.

Malpractice may include a range of issues from the failure to maintain appropriate records or systems, to the deliberate falsification of records in order to claim certificates.

For the purpose of this policy, the term malpractice also covers misconduct and forms of unnecessary discrimination or bias towards certain groups of learners.

Examples of malpractice

The categories listed below are examples of learner and/or centre malpractice. Please note that these examples are not exhaustive and are only intended as guidance on our definition of malpractice as detailed above within this policy.

Learner-instigated malpractice:

• Plagiarism: Copying and submitting someone else's work or ideas without proper citation or acknowledgment.

• Collusion: Collaborating with other learners on assignments or assessments without permission, leading to shared or copied work.

• Ghostwriting: Having someone else write or complete assignments on behalf of the learner without proper attribution.

• Impersonation: Having someone else take an exam or assessment on behalf of the learner, posing as the actual candidate.

• Contract cheating: Hiring someone to complete assignments, exams, or other academic work on behalf of the learner.

• Fabrication of results: Providing false or fabricated data or information in assignments, projects, or research.

• Multiple submissions: Submitting the same work for assessment in more than one course without proper authorization.

• Misuse of resources: Using unauthorised resources or aids during exams or assessments.

Malpractice involving tutors/asssessors:

• Favouritism: Providing preferential treatment to certain learners based on personal biases or relationships.

• Providing unauthorised assistance: Offering inappropriate help or guidance to learners during exams or assessments.

• Manipulation of results: Altering or manipulating assessment results to favour specific learners.

• Conflict of interest: Engaging in activities that compromise the objectivity of assessment, such as assessing work from close relatives or friends.

• Inadequate feedback: Providing insufficient or misleading feedback to learners, hindering their learning and improvement.

Malpractice involving quality assurance verifiers:

• Breach of confidentiality: Disclosing sensitive information related to assessments or evaluations without proper authorization.

• Failure to detect malpractice: Neglecting to identify or address instances of malpractice during quality assurance processes.

• Inconsistent evaluation: Applying inconsistent standards or criteria during the quality assurance process.

• Failure to address bias: Overlooking and not addressing potential biases in assessment practices.

• It's essential for educational institutions to have robust policies and procedures in place to prevent and address instances of malpractice, ensuring the integrity and fairness of the assessment process.

Definition of Maladministration

Maladministration is essentially any activity or practice which results in non-compliance with administrative regulations and requirements and includes the application of persistent mistakes or poor administration within Active Global Ltd (e.g. inappropriate learner records).

Examples of maladministration

The categories listed below are examples of centre and learner maladministration. Please note that these examples are not exhaustive and are only intended as guidance on our definition of maladministration:

• Unintentional but persistent failure to adhere to learner registration and certification procedures.

• Unintentional but persistent failure to adhere to centre approval or qualification requirements and/or associated actions assigned to the Active Global Ltd.

• Late learner registrations (either infrequent or persistent).

• Unreasonable delays in responding to requests and/or communications from Active IQ.

• Inaccurate claims for certificates made frequently, even if accidentally.

• Failure to maintain appropriate auditable records, e.g. certification claims and/or disposal and/or forgery of evidence

• Withholding of information from Active IQ that is required to assure Active IQ of the centre’s ability to deliver qualifications appropriately.

• Misuse of Active IQ logo and trademarks, or misrepresentation of a centre’s relationship with Active IQ and/or its approval status with Active IQ.

• Failure to adhere to, or to circumnavigate, the requirements of Active IQ’s reasonable adjustments and special considerations policy.

Process for making an allegation of malpractice or maladministration

Anybody who identifies or is made aware of suspected or actual cases of malpractice or maladministration at any time must immediately notify the appropriate personnel at Active Global Ltd and Active IQ. In doing so they should put them in writing/email and enclose appropriate supporting evidence. If the area of malpractice or maladministration involves Active Global Ltd then the informant may bypass us as a centre and report the issue straight to Active IQ. All allegations must include (where possible):

• Centre’s name, address and number (as detailed on the company’s website and/or the company’s registered address).

• Learner’s name and Active IQ registration number (If known).

• Centre/Active IQ personnel’s details (name, job role) if they are involved in the case.

• Details of the Active IQ course/qualification affected or nature of the service affected.

• Nature of the suspected or actual malpractice or maladministration and associated dates.

• Details and outcome of any initial investigation carried out by the centre or anybody else involved in the case, including any mitigating circumstances.

If Active Global Ltd has conducted an initial investigation prior to formally notifying Active IQ, Active Global Ltd should ensure that staff involved in the initial investigation are competent and have no personal interest in the outcome of the investigation. However, it is important to note that in all instances Active Global Ltd must immediately notify Active IQ if they suspect malpractice or maladministration has occurred as Active IQ have a responsibility to the regulatory authorities to ensure that all investigations are carried out rigorously and effectively.

In all cases of suspected malpractice and maladministration reported to Active IQ they will protect the identity of the ‘informant’ in accordance with their duty of confidentiality and/or any other legal duty.

Confidentiality and whistleblowing

Sometimes the ‘informant’ will wish to remain anonymous. However, it is always preferable to reveal your identity and contact details to Active Global Ltd or Active IQ, and if you are concerned about possible adverse consequences, please inform Active Global Ltd or Active IQ that you do not wish to divulge your identity. If it helps to reassure you on this point, Active Global Ltd or Active IQ can confirm that we are not obliged (as recommended by the regulators) to disclose information if to do so would be a breach of confidentiality and/or any other legal duty.

Whilst Active Global Ltd or Active IQ are prepared to investigate issues which are reported anonymously Active Global Ltd or Active IQ shall always try to confirm an allegation by means of a separate investigation before taking up the matter with those that the complaint/allegation relates to. At all times we will investigate such complaints from whistleblowers in accordance with relevant whistleblowing legislation.

Active Global Ltd responsibility for preventing malpractice or maladministration

To eradicate cases of malpractice/maladministration Active Global Ltd will ensure:

• all staff are aware of policies and procedures and receive appropriate training/ briefings on these

• staff have clear roles and responsibilities

• there is a documented internal quality assurance procedure/methodology that is clearly in place and is subject to regular internal reviews

• there are documented internal standardisation arrangements in place and evidence that these take place at least once a year

• learners are informed of their roles and responsibilities in terms of not doing anything that may be deemed as malpractice and jeopardise their potential achievements

• all assessment and internal verification activities are accurately recorded and carried out in accordance with Active Global Ltd internal quality assurance arrangements and in line with Active Global Ltd expectations as outlined in its qualification guides etc

• all registration and certification records are subject to appropriate internal review before submission

• all registration, assessment and certification records will be kept securely either as electronic records or as hard copies in a locked filing cabinet, in a locked cupboard for up to 3 years after the student has completed their course. Only authorised and appropriate members of staff will have access to them

Active Global Ltd procedure to conduct a malpractice / maladministration investigation

To embed effective arrangements to investigate instances of malpractice/ maladministration the following process will ensue. It is intended that the stages involve generic key activities; however, not all of these would be implemented in every case.

Stage 1: Briefing and record-keeping:

Anyone involved in the conduct of an investigation should have a clear brief and understanding of their role. All investigators must maintain an auditable record of every action during an investigation to demonstrate that they have acted appropriately.

The officer assigning the investigating officer(s) will stipulate and/or provide secure storage arrangements for all material associated with an investigation in case of subsequent legal challenge. There may be occasions when a joint investigation occurs with Active IQ, with the roles of the two teams being clarified by Active IQ. It is the responsibility of Active Global Ltd to ensure their investigators are fully aware of the agreed roles and processes to follow during the investigation.

Stage 2: Establishing the facts:

Investigators should review the evidence and associated documentation, including relevant Active IQ guidance on the delivery of the qualifications and related quality assurance arrangements.

Issues to be determined are:

• What occurred (nature of malpractice/substance of the allegations)

• Why the incident occurred

• Who was involved in the incident

• When it occurred

• Where it occurred – there may be more than one location

• What action, if any, Add Centre name has taken

Stage 3: Interviews:

Interviews should be thoroughly prepared, conducted appropriately and underpinned by clear records of the interviews. For example:

• Interviews should include prepared questions and responses to questions which should be recorded .

• Interviewers may find it helpful to use the ‘PEACE’ technique:
  

  • Plan and prepare

  • Engage and explain

  • Account

  • Closure

  • Evaluation
    

Face-to-face interviews should normally be conducted by two people with one person primarily acting as the interviewer and the other as note-taker.

Those being interviewed should be informed that they may have another individual of their choosing present and that they do not have to answer questions. These arrangements aim to protect the rights of all individuals. Both parties should sign the account as a true record/reflection of what was covered/stated/agreed.

Stage 4: Other contacts:

In some cases, learners or employers may need to be contacted for facts and information. This may be done via face-to-face interviews, telephone interviews, by post or email.

Whichever method is used, the investigator will have a set of prepared questions. The responses will be recorded in writing as part of confirmation of the evidence. Investigators should log the number of attempts made to contact an individual. Again accounts should be signed for agreement with written records to be formatted as non-editable PDF.

Stage 5: Documentary evidence:

Wherever possible documentary evidence should be authenticated by reference to the author; this may include asking learners and others to confirm handwriting, dates and signatures.

Receipts should be given for any documentation removed from Active Global Ltd.

Independent expert opinion may be obtained from subject specialists about a learner’s evidence and/or from a specialist organisation such as a forensic examiner, who may comment on the validity of documents.

Stage 6: Conclusions:

Once the investigators have gathered and reviewed all relevant evidence, a decision is made on the outcome.

Stage 7: Reporting:

A draft report is prepared and factual accuracy agreement obtained. The final report is submitted to the relevant staff member within Active Global Ltd for review and sign-off and shared with Active IQ and relevant parties within your organisation.

Stage 8: Actions:

Any resultant action plan is implemented and monitored appropriately and Active IQ notified.

If you would like to refer to Active IQ’s policy for Malpractice and Maladministration, please visit https://www.activeiq.co.uk/for-centres/policies-and-procedures

Thank you for your contribution and commitment to making our policy work.

Contact us

If you have any queries about the contents of this policy, please contact: support@activeglobal.co.uk.

This Privacy Policy describes how Active Global Ltd ("we," "us," or "our") collects, uses, and discloses your information when you use our website (the "Website") and access our online learning hub, learning management systems, course materials and related services (collectively, the "Services"). It also describes the choices you have associated with your information and how you can contact us.

Information We Collect

We collect several different types of information for various purposes to improve the delivery of our vocational qualifications and Services:

• Personal Information: This may include information that can be used to identify you, such as your name, email address, phone number, postal address, date of birth, emergency contact information, qualifications, and any relevant health information you choose to disclose (limited to conditions that may impact your participation in physical activities). You may provide this information to us by filling out a form on the Website, registering for a course, contacting us directly, or participating in interactive elements of the Services.

• Usage Data: We may also collect information about how you access and use the Services, such as the type of device you use, your browsing activity, search terms, IP address, learning progress, and completion data. This information is collected automatically through cookies and similar technologies.

Use of Your Information

We use the information we collect for various purposes, including:

• To provide and maintain the Services

• To process your course enrolment, assess your progress, and award qualifications

• To deliver personalised learning experiences and recommend relevant courses

• To send you marketing and promotional communications (with your consent)

• To respond to your inquiries and requests

• To ensure the safety and well-being of participants during physical activity elements (based on disclosed health information)

• For security and fraud prevention purposes

Sharing Your Information

We may share your information with third-party service providers who help us operate the Services and deliver our courses. These providers may include learning platform providers, accreditation bodies, payment processors, and marketing partners. We will only share your information with these providers to the extent necessary to perform their services and ensure compliance with awarding body accreditation standards and policies.

We may also disclose your information if required by law, to comply with awarding body regulations, or to protect the rights, property, or safety of ourselves or others.

Data Retention

We will retain your information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law, awarding body regulations, or for legitimate business purposes (e.g., record-keeping for awarded qualifications).

Your Choices

You have several choices regarding your information:

• Cookies: You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. However, if you refuse cookies, some parts of the Services may not function properly.

• Marketing Communications: You can unsubscribe from our marketing communications by clicking the "unsubscribe" link in any email you receive from us.

Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you may have certain rights regarding your information, including:

• The right to access your information

• The right to rectify inaccurate information

• The right to request the deletion of your information (subject to legal and awarding body requirements)

• The right to restrict processing of your information

• The right to data portability

Children's Privacy

Our Services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and you believe your child has provided us with personal information, please contact our support team.

Security

We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission is completely secure.

Intellectual Property Rights

The content of the Services, including course materials, learning modules, and any other intellectual property, is owned by Active Global Ltd or its licensors. You are granted a limited, non-exclusive, and non-transferable license to access and use the Services for your personal learning purposes only. You may not reproduce, modify, distribute, or commercially exploit the content without our prior written consent.

Commercial Rights

We reserve the right to use your name and likeness for promotional purposes, but only with your prior consent.

Insurance

We maintain appropriate insurance coverage to protect participants from potential health risks associated with the physical activity elements of our courses.

Awarding Body Accreditation Standards and Policies

Active Global Ltd adheres to all relevant awarding body accreditation standards and policies as delivered by our partners including Active IQ as our awarding organisation. These standards and policies may include specific requirements regarding data protection, participant safety, and course delivery.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Website.

Contact Us

If you have any questions about this Privacy Policy, please contact us by email at support@activeglobal.co.uk or by mail at:

Active Global Ltd. 25 High Street, High Wycombe, Bucks. HP11 2AG.